Alpix

How can I track my order?

A: You can track your order by visiting our "Track Order" page and entering your order number and email ID.

How long will it take to deliver my order?

A: We usually deliver orders within 3-7 business days. The exact delivery time depends on your location.

Can I edit or cancel my order?

A: If your order has not been shipped yet, you can request changes or cancellation by contacting us via our Contact Us page.

How can I return or exchange my order?

A: To request a return or exchange, please contact us within 7 days of receiving the product. The item must be unused and in its original packaging.

How long does it take to get a refund?

A: Once we process the return successfully, your refund will be credited within 5-7 business days.

Are all products eligible for return or exchange?

A: No, some items such as earphones, software, and personal care gadgets are non-returnable for hygiene and security reasons.

What payment options do you accept?

A: We accept UPI, Credit/Debit Cards, Net Banking, EMI, and Cash on Delivery (COD).

Do your products come with a warranty?

A: Yes, all electronics come with a manufacturer’s warranty. Warranty details are mentioned on the product page.

How do I claim the warranty for a defective product?

A: You can claim the warranty by contacting the brand’s service center or reaching out to our support team.

Do you sell original products?

A: Yes, we only sell 100% authentic and brand-new products sourced from official suppliers.